FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders within Bulgaria take 5–10 business days. EU orders take 7–14 days. International orders take 14–30 days. You will receive a tracking number once your order ships.

Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking link so you can monitor your delivery in real time.

Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to customs duties charged by the destination country, which are the buyer’s responsibility.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. All transactions are secured and encrypted.

Products

Are your products professional grade?

Yes. Every product in the Zentrix Barber catalogue has been selected for professional-grade performance. Whether you are equipping a full barbershop or upgrading your personal kit, our tools are built to deliver.

Are the clippers compatible with EU power outlets?

All our USB rechargeable clippers are universally compatible. For plug-in models, please check the variant description for your region (EU, UK, US, AU).

How do I clean and maintain my clipper?

After each use, brush away hair clippings with the included blade brush, apply a few drops of clipper oil to the blade, and wipe down the body with a dry cloth. Never submerge your clipper in water.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items. Please contact us at borisevtimov1980@gmail.com with your order number to initiate a return.

What if I received a damaged or incorrect item?

We sincerely apologise for any issue. Please contact us immediately with a photo of the item and your order number. We will arrange a free replacement or full refund as quickly as possible.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.